Terms and Conditions
1. QUOTATIONS & PRICING
This quotation is valid for 30 days from the date of issue. If accepted after 30 days, revised pricing may apply. Acceptance of this quotation by email or SMS constitutes acceptance of these Terms & Conditions in full. The total quoted price is based on the items selected on the front of this document and constitutes the agreed contract price for those works. Labour rates are derived from the installation price list current at the date of issue and are incorporated into the quoted price. Travel and any other items selected on the front of this document are also included in the agreed price. The scope of works is limited strictly to the items expressly listed on the front of this document. No additional work, materials, or services are included unless expressly stated or approved as a variation in accordance with Clause 3. No additional charges apply beyond the agreed scope unless a variation is approved in writing (including SMS or email) in accordance with Clause 3. The client acknowledges that they have not relied on any verbal representations or statements not recorded in this document. Prices may be presented as a total or as summarised line items in this document. A more detailed itemised breakdown of labour and materials will be provided upon written request in accordance with applicable legislation.
2. BOOKING, CANCELLATION & DELAYS
A booking is confirmed once a date is agreed. Cancellations require at least 48 hours’ notice by text or email. Late cancellations will incur the call-out fee under Clause 4 unless otherwise agreed. Where materials have been ordered and cannot be returned, the client remains liable for those costs. If we are unable to attend or complete the work due to weather or unsafe conditions, the booking will be rescheduled to the next mutually agreed date at no additional charge. If works are suspended after commencement due to weather, any return visit will not incur additional travel costs. We are entitled to a reasonable extension of time for delays caused by weather, site conditions, or other factors outside our control. Such delays do not entitle the client to withhold or reduce payment for completed works or claim any resulting loss. Where delays are caused by the client, including failure to provide access, incomplete preparatory works, or failure to provide required information, we reserve the right to reschedule works. Where attendance has already occurred, the call-out fee in Clause 4 may apply. The client is not required to be present, provided access is arranged.
3. VARIATIONS
A variation is any work outside the quoted scope. Quotes are based on information available at the time of issue, including details provided by the client. Common causes include additional flue length, concealed structural elements (such as rafters or trusses), non-standard roof types, or site conditions differing from those assumed. All variations must be described, priced, and approved in writing (including SMS or email) before work proceeds. Where a variation cannot be agreed, we reserve the right not to proceed with that component of the works. Where roof truss or rafter modification is required, written consent on the job sheet is required. Significant structural modifications require written approval from a structural engineer, obtained and funded by the client. Work will not commence on any variation until written approval has been received from the client. Verbal approval is not sufficient.
4. ACCESS & CALL-OUT FEES
The client must ensure safe, unobstructed access and that the site is ready for installation on the agreed date. If we attend and are unable to proceed due to lack of access, incomplete building works (such as hearth construction, reveal, or brickwork), incorrect or unavailable appliances, or failure to clear the work area, a call-out fee of $250 will apply. The reason for the call-out fee will be recorded in writing at the time of attendance. This fee is a genuine pre-estimate of loss, reflecting time allocated, travel, and the loss of another booking opportunity, and is not a penalty. Where work has commenced and must be suspended due to circumstances within the client’s control, a partial charge reflecting work completed will apply, calculated at our standard hourly rate of $110 per hour for time on site. Where we attend to investigate a reported fault, we will advise our findings before any charge applies. Fees apply only where the fault is unrelated to our installation. On completion of works, all tools, equipment, and waste material will be removed from the site. We may take photographs or video recordings of the site before, during, and after the works as a record of site condition, access, and completed installation.
5. PAYMENT
Payment is due on the day of practical completion, unless otherwise agreed in writing. Practical completion means the installation is complete, functional, capable of safe use, and compliant with applicable standards, notwithstanding minor defects that do not affect operation. Our reasonable assessment of practical completion is determinative for the purposes of triggering payment obligations, pending resolution of any dispute by agreement or determination by NSW Fair Trading or NCAT. Where the installation is functional and capable of safe use but minor items remain outstanding, payment for the works is due. Any outstanding items will be rectified within 10 business days of written notification at no additional charge. Any amount genuinely and reasonably in dispute may be withheld pending resolution. Any amount withheld must be limited to the reasonable value of the specific item genuinely in dispute and does not entitle the client to withhold payment of the remaining undisputed balance. Where materials are ordered on your behalf prior to installation, advance payment may be required. Materials supplied by us remain our property until paid in full. Overdue amounts incur interest at 8% per annum, calculated daily, from the due date. If payment is not received, we may refer the matter to a debt recovery service or NCAT, and the client may be liable for reasonable recovery costs.
6. SAFE WORK
We carry out all work in accordance with the Work Health and Safety Act 2011 (NSW) and applicable codes of practice. We will not proceed where, in our reasonable opinion, site conditions are unsafe. Work will be suspended until conditions are made safe. If hazardous materials (including asbestos) are identified, work will cease immediately, and you will be notified. Removal and management of hazardous materials is outside our scope and must be arranged separately.
7. CERTIFICATES OF COMPLIANCE & LICENSED TRADES
A Certificate of Compliance in accordance with AS/NZS 2918:2026 will be issued on completion once the account is settled, except for any amount genuinely and reasonably in dispute. The Certificate will be issued within 10 business days of the account being settled in full. Our Certificate covers our installation work only. Gas and electrical connections are outside our scope and must be carried out by licensed tradespeople. We are not responsible for those works.
8. MATERIALS & COMPLIANCE
We do not reuse second-hand flue components. All materials installed by us comply with AS/NZS 2918:2026 and applicable standards. Where materials are supplied, the client will be notified of the estimated cost in writing (including SMS or email) prior to purchase. We will not install an appliance or flue system in a configuration that does not comply with applicable standards. Where an existing installation is present, we will advise of any compliance or safety concerns identified during the works. We will not proceed where, in our reasonable opinion, the installation cannot be made safe or compliant. Where we are unable to proceed solely due to compliance or safety concerns arising from existing site conditions not reasonably foreseeable by the client, no call-out fee applies; however, travel costs remain payable. Where appliances or components are supplied by the client, the client accepts responsibility for their suitability, compliance, and fitness for installation. We accept no responsibility for defects, incompatibility, or non-compliance in client-supplied items, whether apparent or not at the time of installation. We will take reasonable care to identify obvious defects visible at the time of installation; however, this does not constitute a full technical assessment. Our warranty does not extend to appliances or components not supplied by us. Materials are supplied as part of a combined supply and installation service and are charged at our applicable rates based on current market conditions. These rates may differ from supplier cost prices.
9. MANUFACTURER DEFECTS
We are not responsible for defects or failures arising from the manufacturer of any appliance or component. Where a recall, fault, or safety notice is issued after installation, responsibility for addressing the issue rests with the client and the relevant supplier or manufacturer. Any removal, reinstallation, or related works required may be carried out at our standard rates current at the time of the works. Our workmanship warranty is separate from any manufacturer’s warranty or recall obligation.
10. COLLECTION AND TRANSPORT
Where we collect or transport items on the client’s behalf, we do so as a carrier only. We are not responsible for the condition, suitability, or compliance of items collected from suppliers or third parties. Any issues relating to supply, defects, or incorrect items must be addressed with the supplier.
11. WARRANTY
We carry out all work with due care and skill in accordance with applicable standards, including AS/NZS 2918:2026. Our workmanship is warranted for 12 months from the date of invoice. Within this period, we will return and rectify any defect in our workmanship at no charge within a reasonable time of receiving written notice by email to the address shown on this document. This warranty is in addition to your rights under the Australian Consumer Law and any other applicable legislation. The warranty does not apply to defects caused by misuse, failure to follow manufacturer instructions, or modifications by others. Solid fuel appliances must be operated with dry, seasoned hardwood only. Burning unseasoned, wet, or inappropriate fuel accelerates creosote and tar build-up and may require more frequent servicing. Flue inspection and cleaning is the owner’s responsibility and should be carried out at least annually, or more frequently depending on fuel type and usage. We are not responsible for defects, blockages, or failures arising from inappropriate fuel use or failure to maintain the appliance.
12. DISPUTES
Written notice of any dispute must be provided outlining the issue and sent by email to the address shown on this document. We will acknowledge receipt within 5 business days and respond substantively within 10 business days. The parties will attempt to resolve the dispute in good faith before referring the matter to NSW Fair Trading or NCAT.
13. LIABILITY & CONSUMER LAW
Nothing in these terms excludes rights under the Australian Consumer Law. Nothing in these terms limits our liability for personal injury, death, or damage to property caused by our negligence. To the extent permitted by the Australian Consumer Law, our liability for any other loss or damage is limited to the re-supply of the services or payment of the reasonable cost of having the services supplied again, at Fire Fitters Pty Ltd’s discretion.
14. INSURANCE & PROPERTY
We hold public liability insurance of not less than $20 million, goods in transit insurance, and workers’ compensation insurance. We will make good any damage to your property caused by our negligence in carrying out the works.